Hi, I’m Brendan!
Where I’ve Worked
Sept. 2019 to Nov. 2019
Instructional Associate: UXDI Immersive
Jan. 2020 to Sept. 2021
UX Researcher
Sept. 2021 to Feb. 2022
UX Research Associate
Apr. 2022 to Sept. 2022
User Researcher
Nov. 2022 to Feb. 2023
UX Researcher
Where I Am Now
I’m a qualitative UX Researcher providing increased productivity for users of cloud platform products and features with experience in enterprise and healthcare
Core Competencies
Leadership
Product Management
Project Management
ReOps Development
ReOps Management
Leading Meetings
Strategic Leadership
Mentorship
Methodologies
Qualitative Usability Testing
User Interviewing
Workshops
Card Sort Studies
Contextual Inquiry
Heuristic Evaluations
Journey Mapping
Persona Development
Workshop Moderation
Technologies
Synthesis and Collaboration
Miro
Design Platforms
Figma
Sketch
Adobe
Creative Suite
XD
Project Management
GitHub
Jira
Usability Testing
usertesting.com
EnjoyHQ
Microsoft
Office Suite
SharePoint
March 2023 to present
UX Researcher, Product Manager
Case Studies
New Setup Wizard and Native Mobile App Feature
ResMed
Impact
Increased engagement by 2% within the first 90 days of therapy for Continuous Positive Airway Pressure (CPAP) patients that used a new onboarding and device use tracking feature based on my usability study
Methodology
Qualitative Usability Testing
Deliverable
Formal report presentation of recommendations
Launching Shipnoise to Quiet Commercial Ships for Orca Conservation
Orcasound
Impact
(Currently in dev phase) MVP version launch of the Shipnoise web app based on user research and organization objective
Methodologies
User Interviewing
Workshops
Deliverables
5 personas
Journey Map
Handoff of design requirements to UX Design team
Improving an Internal Cloud Platform Service
Optum
Impact
Time savings of 20 minutes per user session of product
3-fold increase in user engagement with product
Increased success rates by 7-fold after using improved product
Methodologies
User Interviewing
Usability testing
Contextual Inquiry
Deliverables
Formal report presentation of recommendations
Confirming and updating priorities on the product roadmap
What Managers are Saying
"Brendan jumped right into his project and immediately started building relationships and laying groundwork for his studies. Brendan is a friendly, professional, and hardworking researcher."
Rob Maahs-Hederson, Optum
"Brendan is a highly motivated and passionate researcher. He worked closely with other researchers, UX Designers and Product Managers to ensure research met the needs and expectations of the team, incorporating feedback."
Dawn Ta, ResMed
Get in Touch!
Contact me to discuss how I can help make product people love while meeting business goals!
