Hi, I’m Brendan Thatcher.

Value Proposition Strip — Brendan Thatcher
6+ Years of UX Research

From cloud platforms to CPAP patients, I research real humans with real problems.

3 Industries

Enterprise cloud, healthcare, and environmental conservation.

Measurable Outcomes

Every study I run is connected to a business goal and a result.

Where I Am Now

I'm a qualitative UX Researcher and Product Manager at Orcasound, where I lead discovery research to define what gets built and and why.

Where I've Worked — Brendan Thatcher
Orcasound
● Currently here

UX Researcher & Product Manager

Mar 2023 — Present

Optum

UX ResearcherContract

Nov 2022 — Feb 2023

ResMed

User ResearcherContract

Apr — Sept 2022

Google Cloud

UX Research AssociateContract

Sept 2021 — Feb 2022

Orcasound

UX ResearcherFreelance

Jan 2020 — Sept 2021

General Assembly

Instructional Associate — UX Design ImmersiveContract

Sept — Nov 2019

How I can Impact Your Business

My work spans enterprise cloud platforms, medical devices, and environmental conservation, and I bring the same disciplined approach to all of them: understand real users, surface what matters, and make sure the product team can act on it.

I'm currently open to UX Research roles where I can combine strategic research leadership with hands-on study execution at companies building products that improve how people work, stay healthy, or experience the world.

I'm a qualitative UX Researcher who turns complex user behavior into clear product decisions for cloud platforms, healthcare tools, and the products people use in their everyday lives.

What I Do

What I Do — Brendan Thatcher
Research Methods Tools & Platforms
Qualitative Usability Testing Miro, FigJam — synthesis & collaboration
User Interviewing Figma, Sketch — design review
Contextual Inquiry UserTesting.com, EnjoyHQ
Workshop Moderation Jira, GitHub — project tracking
Persona Development Microsoft Office, SharePoint
Journey Mapping
Heuristic Evaluation

Leadership

Study design and participant recruitment Stakeholder alignment and roadmap prioritization Research Operations program development and management Cross-functional team leadership

Case Studies

Orcasound Case Study — Brendan Thatcher
Shipnoise web app screenshot
Orcasound Case Study

Launching Shipnoise to Quiet Commercial Ships for Orca Conservation

Problem Commercial ships in the Salish Sea generate noise that disrupts orca communication and hunting, but no tool existed to help ship pilots understand or reduce that noise.
Methods User Interviewing, Workshop Moderation, Persona Development, Journey Mapping
Impact Defined end user, product direction, and full feature set for a first-of-its-kind ship noise tool, currently in development
Read the case study →
Optum Case Study — Brendan Thatcher
Optum HCP Search Study artifact
Optum Case Study

Improving an Internal Cloud Platform Service

Problem Software engineers were losing productivity due to a poorly designed internal cloud tool and turning to external resources that exposed proprietary data.
Methods User Interviewing, Usability Testing, Contextual Inquiry
Impact 20 min saved per session, 3x increase in daily sessions, 7x improvement in task success rates
Read the case study →
ResMed Case Study — Brendan Thatcher
MyAir app by ResMed
ResMed Case Study

New Setup Wizard and Native Mobile App Feature

Problem CPAP patients were not staying compliant with therapy, putting their insurance coverage at risk. ResMed needed to know if a new onboarding concept would change that.
Methods Qualitative Usability Testing
Impact 2% increase in 90-day therapy engagement, estimated 166,000 patients
Read the case study →

What Managers are Saying

"Brendan jumped right into his project and immediately started building relationships and laying groundwork for his studies. Brendan is a friendly, professional, and hardworking researcher."

Rob Maahs-Henderson, Optum

"Brendan is a highly motivated and passionate researcher. He worked closely with other researchers, UX Designers and Product Managers to ensure research met the needs and expectations of the team, incorporating feedback."

Dawn Ta, ResMed

Get in Touch!

Contact me to discuss how I can help make product people love while meeting business goals!

Contact Me