Hey, I’m Brendan.
I’m a qualitative UX Researcher experienced with cloud products in enterprise and healthcare
Optum: Cloud Product Contextual Inquiry
Realized a time savings of 20 minutes per session, a 3-fold increase in user engagement, while increasing success rates by 7 fold after implementation of recommendations from a contextual inquiry study I ran for a feature used within the internal Optum cloud platform
Case Studies
Optum: New Cloud Dashboard Product
Engagement with FinOps from target users Software Engineer Managers, Software Engineers, and Finance Operations increased 3 times in 6 months after launch of the dashboard based on an interview study I ran to discover design requirements for a new dashboard used within the internal Optum cloud platform
ResMed: New Setup Wizard and Native Mobile App Feature
An increase of 2% in patient engagement with Positive Airway Pressure therapy during the first 90 days resulted after I ran a concept testing study and my recommendations were implemented for a new setup wizard and mobile app feature for ResMed device users
What Managers are Saying
"Brendan jumped right into his project and immediately started building relationships and laying groundwork for his studies. Brendan is a friendly, professional, and hardworking researcher."
Rob Maahs-Hederson, Optum
"Brendan is a highly motivated and passionate researcher. He worked closely with other researchers, UX Designers and Product Managers to ensure research met the needs and expectations of the team, incorporating feedback."
Dawn Ta, ResMed
Get in Touch!
Contact me to schedule an interview for your open UX Researcher role!
