I’m based in Seattle, Washington and love UX Research!
I’ve worked for Google on the Google Cloud Platform, ResMed, and UnitedHealth Group’s Optum brand as well as freelanced for nonprofits Orcasound and DemocracyLab.
When I’m not talking to users or synthesizing data, you can find me snowboarding in Washington and Oregon state mountains during the winter and hiking in the nearby mountains or hanging out at Green Lake and the Locks in Seattle when the sun is out.
Scroll down to see the exciting UXR projects I’ve worked on!
Case Studies
Freelance Role
UX Researcher, UX Manager, Product Manager
Jan. 2020- Sept. 2021
March 2022
October 2022
March 2023 - Present
Orcasound is a website that allows visitors to listen to underwater microphones, called hydrophones, installed in different locations in the Salish Sea and other marine ecosystems.
In addition to contributing IC UX Research work, I also led the UX Team as a UX Manager and helped shepherd UX work to Development as a Product Manager.
Global Navigation Redesign
UX Researcher | October 2023
Marine Conservation
Orcasound is made up of a main content-oriented website and a collection of growing web-apps. The website and web-apps are made up of multiple project teams, and each team was redesigning global navigation of the website.
To unify global navigation design efforts, I created a UX project team that made 2 concepts for desktop and mobile. I planned, conducted, synthesized, and presented recommendations to move to a single design across device types.
Concept Testing
Freelance Role
UX Researcher
June 2021 - Sept. 2021
March 2022
March 2023 - July 2023
Platform feature for nonprofit project and volunteer management
UX Researcher | July 2023
Nonprofit
The Groups feature for nonprofits using DemocracyLab to manage their projects and volunteers was underutilized for project and volunteer management, and I collaborated with the Lead UX Researcher to understand what changes to make to meet tech for good organization needs.
User interviewing, Concept Testing
Contract Role via Randstad
UX Researcher
Nov. 2022 - Feb. 2023
Cloud product evaluation for productivity improvement
UX Researcher | January 2023
Health Care
I led a study with software engineer users of a product within an internal cloud platform to impact all software engineer productivity.
User Interviewing, Contextual Inquiry
New cloud dashboard product for cloud usage tracking
UX Researcher | January 2023
Health Care
I led a study with 3 user segments for a new dashboard to impact cloud product usage tracking for specified business units.
User Interviewing
Redesigned information architecture cloud product for productivity improvement
UX Researcher | February 2023
Health Care
I led a study with software engineer users to usability test a redesigned information architecture product to impact all users of a cloud platform.
User Interviewing, Usability Testing
Past UX Research Work
Contract Role via Planet Technology
UX Researcher
Apr. 2022 - Sept. 2022
Study I Conducted:
New set up wizard and native mobile app feature for PAP therapy engagement
UX Researcher | June 2022
Health Care
I led a usability study to understand user feedback for a newly designed setup wizard and native mobile app feature.
User Interviewing, Usability Testing
Studies I Was Involved With:
Mobile app concept for PAP therapy engagement
UX Researcher | July 2022
Health Care
Study that used user interviewing and qualitative concept methodologies to understand how ResMed’s keystone mobile app was used to address user pain points around PAP therapy engagement, including getting feedback on wireframes of concepts being considered for further design for a new feature.
I contributed:
Study planning: Research and interview question writing, participant recruiting tasks
Study sessions: Attending sessions, asking follow up questions, taking session notes
User Interviewing, Concept Testing
Health metric initiative for a mobile app concept
UX Researcher | August 2022
Health Care
Study that used user interviewing and qualitative concept methodologies to understand the mental model of ResMed native app users surrounding health metrics and engagement with their PAP therapy, including showing wireframe concepts being considered for further design for a major initiative.
I contributed:
Study planning: Research and interview question writing
*Note- Study was not launched before my contract ended at ResMed
Health metrics for a mobile app survey
UX Researcher | September 2022
Health Care
Survey study to understand specific metrics ResMed native app users found important to track in relation to their PAP therapy data.
I contributed:
Study planning: Research and survey question writing, participant recruiting tasks
*Note- Study had been launched and was in the collection phase but not yet synthesized when my contract ended at ResMed
Contract Role via PRO Unlimited (now Magnit)
UX Researcher
Sept. 2021 - Feb. 2022
New cloud product for media production
UX Researcher | November 2021
Cloud Platform
I led a study to understand what features should be included in a new cloud product for media production that would be available on Google Cloud Platform (GCP).
I put together a study plan that included the problem overview, objectives, research questions, interview questions, and a schedule of deadlines.
Google’s internal recruitment service was used to find and schedule participants for the study.
I wrote a script and co-moderated interview sessions with the Senior UX Researcher.
I synthesized participant data in Google Sheets. I designed a final share out deck using Google Slides and presented to team members and stakeholders.
I submitted 8 recommendations to Google’s internal ticketing system Buganizer.
User Interviewing
Prototype concept cloud product for media production
UX Researcher | January 2022
Cloud Platform
I led a study that presented a prototype of a product for media production to potential users to understand how it addressed their needs and any functionality pain points.
I put together a study plan that included the problem overview, objectives, research questions, contextual inquiry-oriented questions, tasks, and a schedule of deadlines.
The Project Manager had developed connections with businesses that would benefit from what the product offered, and recruited participants for the study.
I wrote a script and co-moderated interview sessions with the Project Manager.
I synthesized participant data in Google Sheets. I designed a final share out deck using Google Slides and presented to team members and stakeholders.
I made recommendations on how to improve the product based on problems observed during the participant sessions. I also presented findings of how the product functioned based on participant behavior.
Concept Testing, User Interviewing
Enterprise platform concept cloud product for business
UX Researcher | January 2022
Cloud Platform
I synthesized and presented data from a study for an enterprise platform concept cloud product that the Lead UX Researcher ran with potential users to understand how the platform addressed their needs and any identified pain points.
I took notes from recorded sessions and affinity mapped using Google Slides.
I put together a share out deck and presented to the Project Manager, stakeholder, and UX Team members. I recommended design changes based on participant pain points observed during sessions. I collaborated with the UX Designer to make changes based on study findings during the rapid iterative concept testing study.
Rapid Iterative Concept Testing
Freelance Role
UX Researcher
June 2021 - Sept. 2021
March 2022
March 2023 - Present
Onboarding user journey for internal volunteers
UX Researcher | April 2022
Nonprofit
The onboarding experience for internal volunteers was anecdotally identified as confusing, and I collaborated with other UX Researchers to identify the existing onboarding user journey to find pain points and recommend an improved experience.
I gathered the onboarding experiences from DemocracyLab volunteers and put together a user journey representing the typical onboarding flow. I then identified places in the onboarding user journey that volunteers reported pain points. I made recommendations on how to address those pain points based on suggestions from volunteers and conventional onboarding practices.
A survey was put together by UXR team members and sent out to DemocracyLab volunteers. I synthesized the data and presented recommendations.
User Journey Mapping, Surveys
Freelance Role
UX Researcher, UX Manager, Product Manager
Jan. 2020- Sept. 2021
March 2022
October 2022
March 2023 - Present
Orcasound is a website that allows visitors to listen to underwater microphones, called hydrophones, installed in different locations in the Salish Sea and other marine ecosystems.
In addition to contributing IC UX Research work, I also led the UX Team as a UX Manager and helped shepherd UX work to Development as a Product Manager.
Listening web app desktop redesign for live hydrophone streaming
UX Researcher | May 2020
Marine Conservation
Orcasound was transitioning from the first iteration of the listening web app to the second iteration. I was asked to run a usability study to understand user feedback for the new listening web app. There was a beta version that had been developed, and this was used for the usability study.
Findings and recommendations, including a prototype of design changes based on participant feedback, were presented to the stakeholder and software engineer.
The usability study led to a persona discovery study as well as the next major redesign of both the listening web app and the main website.
Usability Testing
Persona characterization for all Orcasound design rationale
UX Researcher | August 2020
Marine Conservation
While running the usability study for the beta version of the listening web app, I discovered that there were different types of users that had separate motivations and behaviors related to listening to the hydrophones.
I ran a persona discovery study to characterize the different Orcasound personas.
The 3 characterized personas from the study have provided design rationale for all redesigns and new web apps that have been researched and designed by various Orcasound UX project teams.
User Interviewing
Sitemap redesign for overall website architecture
UX Researcher | December 2020
Marine Conservation
Orcasound’s information architecture (IA) was unorganized. It was a legacy system that needed to be updated and simplified. As new content was added to the website over time, it was added via links within the web copy. This created a website that had over 770 webpages, with an unorganized link structure. While the listening web-app was hand-coded, the main Orcasound site was hosted on a Content Management System (CMS), WordPress. This created a dimorphic user experience that needed to be improved with a unified IA structure between the two different sites. I led a project team to run an open card sort study to identify the best way to restructure the overall IA of the website and the listening web-app.
A redesigned site map resulted from the study and impacted the redesign of the entire Orcasound website.
Open Card Sort
Listening web app desktop iterative redesign for live hydrophone streaming
UX Researcher | December 2021
Marine Conservation
The redesigned map-based listening web app was ready for user testing. Since this was a major update from the previous static hydrophone page interface to a dynamic map interface with an increase in hydrophone listening feature complexity, making sure that users could easily interact with the new design required usability testing.
The study goal was to measure the usability across both desktop and mobile versions of the redesigned listening web app in a first round of usability testing and then making iterative design changes based on user feedback for a second round of testing to measure the change in usability.
I led a UX Research team to run the iterative usability study for the desktop design, and another UX Researcher led a project team for the mobile design.
After updating the desktop redesign after the second iteration usability testing round, the redesigned listening web app was sent to production.
Usability Testing