Cloud Product Contextual Inquiry
Realized a time savings of 20 minutes per session, a 3-fold increase in user engagement, while increasing success rates by 7 fold after implementation of recommendations from a contextual inquiry study I ran for a feature used within the internal Optum cloud platform
New Cloud Dashboard Product
Engagement with FinOps from target users Software Engineer Managers, Software Engineers, and Finance Operations increased 3 times in 6 months after launch of the dashboard based on an interview study I ran to discover design requirements for a new dashboard used within the internal Optum cloud platform
New Setup Wizard and Native Mobile App Feature
An increase of 2% in patient engagement with Positive Airway Pressure therapy during the first 90 days resulted after I ran a concept testing study and my recommendations were implemented for a new setup wizard and mobile app feature for ResMed device users
